To withdraw funds you must have made a deposit. After making a deposit user will need to play the full amount of the deposit before they can withdraw funds.
Make sure you have added the Steam trade link. It should not be corrupted and the steam account has to be under the authenticator.
If you receive an error when trying to withdraw, it should tell you directly what the problem is. If you still need more help or information, contact our customer support.
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โOnly the main balance is available for withdrawal!